Legal

Privacy Policy

Last updated

1. Who We Are

John Robertson (trading as Rise Services) operates the website riseservices.co.uk and sells Google Ads automation scripts and installation services to businesses in the UK and internationally.

We are the data controller for personal data collected through our website, checkout, and communications. This means we decide how and why your data is used, and we are responsible for keeping it safe.

Sole Trader: John Robertson

Trading name: Rise Services

Website: riseservices.co.uk

Email: info@riseservices.co.uk

Registered in: Scotland, United Kingdom

If you have any questions about how we use your data, email us at info@riseservices.co.uk and we will respond within 5 working days.

2. What Data We Collect

2.1 Data you give us directly

When you purchase a product, book an installation call, or contact us, we may collect:

your name and email address
your billing address and payment details (processed securely via Shopify Payments we do not store card numbers)
your business name and website URL, if provided
the content of any messages or emails you send us
any information you provide during an installation call via Calendly

2.2 Data collected automatically

When you visit riseservices.co.uk, we and our third-party tools automatically collect certain technical information, including:

your IP address and approximate location
browser type and version
pages visited, time on site, and referring URLs
device type and operating system
cookie identifiers (see Section 7 for full cookie details)

2.3 Data from advertising platforms

If you arrive at our site via a paid advert on Google or Meta (Facebook/Instagram), those platforms may pass us limited data about the interaction, such as click identifiers, to help us measure campaign performance. This is subject to their own privacy policies.

3. How We Use Your Data

We only use your personal data where we have a lawful basis to do so under the UK GDPR. The table below sets out what we use your data for and why we are legally allowed to do so.

Processing your order

To fulfil your purchase, deliver your script download, and send order confirmation emails.

Lawful basis: Contract performance

Booking your installation call

To schedule and carry out the installation service you have purchased.

Lawful basis: Contract performance

Customer support

To respond to questions, resolve issues, and process refund requests.

Lawful basis: Contract performance / Legitimate interests

Sending transactional emails

Order confirmations, receipts, and service-related updates.

Lawful basis: Contract performance

Marketing emails

Sending you information about new scripts, offers, or updates if you have opted in.

Lawful basis: Consent

Improving our website and products

Analysing how visitors use the site to improve content and functionality.

Lawful basis: Legitimate interests

Running paid advertising

Using anonymised or aggregated data with Google Ads and Meta Ads to reach relevant audiences and measure campaign performance.

Lawful basis: Legitimate interests / Consent (for cookies)

Legal compliance

Keeping records as required by HMRC and other regulatory obligations.

Lawful basis: Legal obligation

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal or significant effects on you.

4. Third Parties We Share Data With

We use a number of trusted third-party services to operate the business. Each receives only the data they need to perform their function.

Shopify

Our e-commerce platform. Processes your order, payment, and checkout data. Shopify is certified PCI DSS Level 1 compliant.

Shopify Payments / Stripe

Processes card payments securely. We do not have access to your full card details.

Calendly

Used to book your installation call. When you book, Calendly collects your name and email address.

Google (Google Ads, Google Analytics)

We use Google Ads to run search advertising and Google Analytics to understand website traffic. Google may use cookies and identifiers to measure ad performance.

Meta (Facebook / Instagram Ads)

We may run adverts on Meta platforms. Meta's pixel may collect data about your visit to help us measure campaign performance and build audiences.

Zapier

Used to automate workflows such as post-purchase notifications. Only processes data required for that specific automation.

Mailchimp / Email provider

If you subscribe to marketing emails, your name and email are stored with our email marketing provider.

5. International Data Transfers

Some of our third-party providers — including Shopify, Google, Meta, and Calendly — may store or process data outside the UK. Where this happens, we ensure that appropriate safeguards are in place, such as UK adequacy decisions or Standard Contractual Clauses, in line with UK GDPR requirements.

6. How Long We Keep Your Data

kept for 7 years to comply with HMRC requirements. Order and transaction records:
kept for 2 years from the date of the last communication. Customer support emails:
kept until you unsubscribe or ask us to remove you. Marketing email subscribers:
retained in aggregated, anonymised form. IP addresses are not stored beyond the session. Website analytics data:
retained in line with Calendly's own data retention policy. Calendly booking data:

Once data is no longer needed, we securely delete or anonymise it.

7. Cookies

Our website uses cookies — small text files stored on your device — to make the site work, understand how it is used, and to run advertising campaigns.

Strictly necessary cookies

These are required for the site to function and cannot be switched off. They include cookies set by Shopify to manage your session and shopping cart.

Analytics cookies

We use Google Analytics to understand how visitors use riseservices.co.uk. This helps us improve the site. Analytics cookies are only set with your consent.

Advertising and targeting cookies

We use Google Ads and Meta Pixel cookies to measure the effectiveness of our advertising and, where you have consented, to show relevant ads on those platforms. These cookies may track your activity across other websites.

You can manage your cookie preferences at any time using the cookie banner on our website, or by adjusting your browser settings. Blocking certain cookies may affect site functionality.

For Google advertising opt-out, visit adssettings.google.com. For Meta advertising opt-out, visit facebook.com/ads/preferences.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

You can request a copy of the personal data we hold about you. Right to access
You can ask us to correct any inaccurate or incomplete data. Right to rectification
You can ask us to delete your data where there is no lawful reason to keep it. Right to erasure
You can ask us to pause processing your data in certain circumstances. Right to restrict processing
You can ask for your data in a structured, machine-readable format. Right to data portability
You can object to us processing your data on the basis of legitimate interests, including for direct marketing. Right to object
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing. Right to withdraw consent

To exercise any of these rights, email us at info@riseservices.co.uk. We will respond within one calendar month. We will not charge you for these requests unless they are manifestly unfounded or excessive.

If you are not satisfied with how we handle your data or respond to a request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO website: ico.org.uk

ICO helpline: 0303 123 1113

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include:

using HTTPS encryption across riseservices.co.uk
relying on PCI DSS compliant payment processing via Shopify Payments
limiting access to personal data to those who need it to operate the business
using reputable, security-vetted third-party providers

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay where required.

10. Children

Our products and services are intended for business users and are not directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Links to Other Websites

Our website may contain links to third-party sites. Once you leave riseservices.co.uk, we have no control over those sites and this privacy policy does not apply to them. We recommend reviewing the privacy policy of any site you visit.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or legal requirements. When we do, we will update the version date at the top of this page. For significant changes, we will notify you by email where we hold your contact details.

This policy was last updated May 2025. Rise Business Services is a company registered in Scotland. This policy is governed by the laws of England and Wales.

Questions about any of our policies? Get in touch.

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